Terms and Conditions

These terms and conditions govern your use of the Palguni Residency website. By accessing this website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use our website.

Reservation Confirmation and Payment Policy

  1. At Palguni Residency, we are committed to ensuring that your reservation experience is hassle-free and enjoyable. To confirm your reservation, kindly follow the guidelines outlined below:
  2. Booking Confirmation Email: Upon completing your reservation through our website, you will receive an automated booking confirmation email. This email will include your reservation details, a unique booking reference number, and important information about your stay.
  3. Contacting Customer Support (Optional): While not mandatory, we encourage guests to contact our customer support team for confirmation, especially if:
    • Your reservation is made for a future date.
    • Your reservation includes special requests or specific requirements.
    • You have not received a booking confirmation email within 24 hours of making your reservation.

Reservation Confirmation Conditions

To guarantee your reservation, you must adhere to the following conditions:

  • Contact Customer Support: If you choose not to contact our customer support team for confirmation, we kindly request that you carefully review the details provided in your booking confirmation email. Ensure that all information is accurate, and any special requests or requirements are correctly documented.
  • Booking Payment on Arrival: At Palguni Residency, we understand the importance of flexibility in your travel plans. Therefore, we do not require pre-payment at the time of booking. Payment is to be made upon arrival during the check-in process. Please present your booking confirmation email at the front desk as proof of your reservation.

Reservation Cancellation

Reservations made through our website are subject to our cancellation policy. Failure to confirm your reservation or contact our customer support team for confirmation, especially under the conditions mentioned above, may result in the automatic cancellation of your booking.

Guest Responsibilities

Behavior: Guests are expected to conduct themselves in a respectful and responsible manner, adhering to hotel policies. We reserve the right to refuse service to guests who disrupt the comfort and safety of others.

Damage: Guests are responsible for any damage caused to hotel property during their stay, and the cost of repairs or replacements will be charged accordingly.

Smoking: Palguni Residency is a non-smoking property. Smoking is only permitted in designated areas. A cleaning fee will be assessed for smoking in non-smoking rooms.

Privacy and Data Protection

We use the collected personal information for the following purposes:

  • Reservation Processing: Your name, phone number, and email address are used to process and confirm your reservations.
  • Communication: We may use your email address and phone number to send reservation confirmations, updates, and important information about your stay.
  • Data Protection
  • We employ industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security audits.

Changes to This Policy

We reserve the right to update and revise this Privacy Policy as needed to reflect changes in our data handling practices or legal requirements. Any changes will be posted on our website.

By using our website and services, you consent to the terms outlined in this Privacy Policy. If you do not agree with these terms, please refrain from using our website.

Thank you for choosing Palguni Residency for your accommodation needs. We value your trust and are dedicated to ensuring your privacy is protected

Contacting Customer Support

For reservation confirmation or any inquiries related to your booking, please contact our customer support team at:

We are here to assist you and ensure that your stay at Palguni Residency is as comfortable and convenient as possible.

Thank you for choosing Palguni Residency for your accommodation needs. We look forward to welcoming you and ensuring a pleasant stay.